Warranty overview
Clear warranty summary for customer-facing use.
Coverage
- Frame: 12 years
- Motors: 5 years
- Electronics: 3 years
- Remote and accessories: 2 years
Service response
- 24/7 concierge support
- 24-48 hour response SLA for service tickets
What is covered
- Manufacturing defects
- Motor failure within coverage period
- Structural frame issues
What is not covered
- Accidental damage
- Misuse or improper installation
- Normal cosmetic wear