Hospitality guest journey
Premium amenity story and operational guidance for hotels and resorts.
Guest journey flow
- Booking: Promote ReclineX rooms as premium sleep upgrades.
- Arrival: In-room card explains zero-gravity and presets.
- Evening: Relax preset for calm and recovery.
- Morning: Wake preset and short follow-up survey.
- Post-stay: Offer a referral or upgrade incentive.
Front desk upsell script
"We have a limited number of ReclineX suites that feature a premium reclining bed with zero-gravity comfort. Would you like to upgrade tonight?"
Revenue model
- Recommended upgrade price: $45-$70 per night.
- Target upgrade adoption: 12-18% of eligible rooms.
- Add-on services: late checkout, in-room wellness kits.
Operational tips
- Train housekeeping on a quick reset preset.
- Include a 60-second demo video on the in-room tablet.
- Provide QR support for guest self-service.